Frequently Asked Questions (FAQs)
1. Where can I see available cars and prices?
You can view our full fleet and weekly rates at VEHICLES. We are constantly updating our site—if you have any feedback or suggestions, we’d love to hear from you!
2. What documents do I need to rent a car?
To get on the road, you will need:
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Driver's License (AU or International)
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Passport (If no AU License)
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Proof of Address
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Credit/Debit Card details
3. How does the weekly rental work?
Rent is paid weekly on the same day of the week as your start date. Your agreement renews automatically each week upon receipt of payment.
4. Security Deposit
The security deposit is $500 which is refundable at the end of the rental agreement.
5. When is my bond refunded?
Your bond is refunded after the vehicle is returned and inspected, provided all payments, tolls, and fines are cleared. Any necessary cleaning fees or damages will be deducted from the bond.
6. Is the vehicle insured?
Yes, absolutely. For your peace of mind, all our rentals include comprehensive insurance and 24/7 Roadside Assistance. Your booking also covers all routine maintenance and includes unlimited kilometers, so you can drive worry-free.
7. What happens if I pay late?
A late fee of $30 per day applies. Please note that if rent becomes three weeks overdue, the vehicle may be reported to the police and recovered.
8. Can I travel outside of Brisbane?
Yes, however, vehicles must remain within a 150km radius of the Brisbane CBD. Driving beyond this limit voids your insurance, and you will be held 100% liable for all breakdown, towing, or damage costs.
9. Can I add a second driver?
Yes, but they must be officially registered and added to your insurance policy. Allowing an unlisted person to drive will void all insurance coverage.
10. Can I smoke in the car?
No. Smoking is strictly prohibited in all vehicles. A penalty of $330 applies to cover professional deep cleaning.
11. What happens if the car is damaged?
Contact EzyDrive immediately. All repairs must be authorized by us; unauthorized repairs will not be reimbursed. Damage caused by negligence is the full responsibility of the renter.
12. How do I handle vehicle servicing?
You must notify us at least 500km before a service is due. Failure to notify us in time may result in a $200 fee and liability for any related mechanical damage.
13. What about tolls and fines?
You are responsible for all tolls and infringements incurred during your rental. Each processed fine or toll carries a $30 administration fee. We require all renters to register your vehicle in the Linkt app.
14. How do I end or cancel my rental?
We require at least 14 days’ written notice (via WhatsApp or email) before you return the car. Failure to provide this notice will result in the forfeiture of your bond. No refunds are issued for unused days without proper notice. No refund applies for unused rental days without proper notice.
15. How should I return the car?
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Time: Return by 10:00 AM on your scheduled date.
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Fuel: The car must return with the same fuel level as check out.
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Cleanliness: The car must be returned clean. A fee of $150 applies for general dirt, or $330 for stains, pet hair, or smoking odours.